What happens next
We review every request before responding, to make sure restricted documents only go to customers and organisations evaluating our services.
Where a document is shared under NDA, we will send you a copy of our NDA to review and sign digitally before anything is shared.
Security questionnaires and due-diligence requests are reviewed and confirmed with you first. We complete them where there is a genuine business relationship or evaluation behind the request.
Your personal data
To ask for a copy of the personal data we hold about you (a subject access request), email or write to the Head of Security (GRC), CYAN Solutions Ltd, . You do not need to use a form, and we respond within one month.
To complain about how we have handled your personal data, choose Data protection complaint on the form, or email or write to us at the same address. We acknowledge every complaint within 30 days, and our Head of Security (GRC) oversees the investigation.
If you are not satisfied with our response, you can complain to the Information Commission (ICO) at ico.org.uk, although it will usually expect you to have raised the matter with us first.